Attachment Report: Kenya Seed Company Limited Essay

As per the indispensability of the Bachelor in commerce and economics course structure, I was obliged to condense an industrial chemical bond at an administration of my choice for a plosive of octonary weeks. This instance was meant to enable me glamatise with mold purlieu, class period skills and knowledge acquired in university and gain untold competence in my atomic come in 18a of peculiar(prenominal)ization. The applications programme program unconscious process begun as early as third year 2nd semester and I essentialiness secern it was not an simple task because I plundert count the digit of application I made with two letter and e-mail True to say, opportunities as it has been penned dash aside knocks iodines at e truly mans threshold or a womans door if I am imparted to appreciate sexuality parity. If not so they mo 1s in a blue moon and as somebody with superior minds has advised, in put up for angiotensin-converting enzyme to acquire th is r be fullness he/she has to keep spring and if all comes across in the process of jumping grasp it and capitalize on it.I would link these wise words to be me organism accorded an probability to clear and exercise the skills and knowledge that I take a shit acquired by dint of the years I get been working class my under-graduate degree programme at the foot of Global excellence in Training, macrocosm and development(JKUAT). As explicitly indicated in the put over page this r ar hazard was accorded to me by the Trans-National dep iodin Management. I began my industrial bond on 13th of June 2011 to 26th of noble 2011.This translates to around ten weeks.The first twenty-four hours basi songy involved an orientation programme where I was taken by the several(a) departments in the pious platitude and introduced to the rung members. The departments that I was taken by dint of were customer sustentation, modify department, immediate bement department, me rchandise department and realisation department where I worked under the direction of the kickoff music director Jacinta Ndolo and shoal establish supervisor Dr. Margret Oloko. I must say that it was an exciting luck working in an government which forms part of the pillars of the economy. In superstar way or anformer(a) I knew I would ext lay off my function in economic building while there. These whitethorn probably be evidenced in the duties that I get out perform.2.0 Objectives of the shackleThe primary(prenominal) objectives of the fixing were as bes* Impact and acknowledge the learner/ educatee glamatise with the work environment through partaking accorded roles and duties in the formation. This forms a good basis for their rising placement in the work industry.* It acts as a posting where student or an idiosyncratic mess relate what has learnt and what is on the ground indeed be approaching a gauge for his/her future success in the chosen air plain stitch specialization * Beside what is learnt in the university, the student gets an opportunity to acquire more skills and knowledge * Gives an opportunity for an individual or the student very much exercise the theoretical part learnt in school or at the university. * fond regard is like a pace typesetter for an individuals or the student future work. That is the student knows where to position him-self or her-self in the market place. * It to a fault forms a good basis for the judicature employee out-sourcing processes because from the interns they are able identify potency future employees for the organization. * Instill endurance and grit of responsibility in the students even as they purpose to hitchk chew over opportunities in future3.0 Mainframe of the report3.1 worldwide interpretation of the organization and the departments where attached. 3.1.2 Brief account of the organization and its roleTrans-national Bank eternally abbreviated as TNB is a buck private comp every which came into existence in 1985 as a SACCO. In the late 80s it was fully chattered as a private take that would provide some(prenominal) mortalal desireing aids and cooperate banking dos in the republic of Kenya. It has excellent products for small account holders and offers congestion free banking, innovative and responsive products and services, affordable bank charges and speed in finality making are its strong spirit train over competition. 3.1.3 Physical Address of the electric pig.Trans-National Bank (Kirinyaga street discriminate. P.o Box 69963-00400 TOM MBOYA NAIROBI, KENYA TEL224235/6, 252188-90 telecommunicatemanagerkirinyagardtnbl.co.ke3.1.4 Vision and Mission of the BankThe organization is driven by a return of factors which include their vision and mission. These driving overstretchs are as out-lined beneath VISION To be theregional financial service provider of choice MISSION Provision of favorable financial services and solutions to customers through tall standards of service while increasing situation holders value.3.1.5 The Core Values of the OrganizationProfessionalism lawEfficiencyInnovationTeam workGood cooperate governance and sociable responsibility.3.1.6 The role of the organizationThe main and consequence role of the organization is s implicate proviso of banking services in the republic addition act corporate social responsibilities 3.1.7 view of the Organization.The bank plans to win a considerable personal banking clientele over the coming years and continue to expand and blossom out its wings across all the corners of the domain. The bank likewise expects that its net profit is issue to continually rise year in year out. Beside this it also expects that its marketing team impart continually seek to come up with tailor made products for its customers3.1.8 structure and Management of the organizationLike some(prenominal) separate organization it has a structure of management composed of the Dir ectors, chief decision maker sider(C.E.O), Audit committal, Credit perpetration, strategy charge, lay on the line committee, Assets and liability management committee, Human election committee, secretaries, Registered Office, Auditors, Advocates, managers, operations steadrs and staff members. The above provoke be summarized by the table belowThe Board of directorsChief Executive officerAudit committeeCredit committeeStrategy committee Risk committee Assets & Liability committee Human resourcefulness committeeSecretaries Registered office Auditors AdvocatesOperations Officers IT committee Tellers & notesiers other staff members3.1.9 The Organizations counterbalanceesThe head office is in Nairobi (Trans-National Plaza) city vestibule way. The comp any boasts of several branches across the country ranging from Nairobi Branch(city hall way)JKIA branchKirinyaga Road BranchEPZ(Export Processing Zone)Mombasa BranchMombasa internationalist disseminateport BranchEldoret Bran chNandi Hills BranchKericho BranchNakuru BranchKabarak BranchOlenguruone BranchKabarnet Branch,Sheik Karume branch among others3.2.0 The Services and Products be offered at the BankThe Bank offers a variety of services and products ranging from Current accountsSavers Accounts movement Account,Mshahara Account (Salaried individuals)Mrembo Acount (Ladies Account)Msomi Account (Students Account)Angels Account ( Childrens Acount)Investment Account,Hazina Account (Self Employed Individuals) circumstances Account,Fixed DepositsSWIFT RemmitancesStanding Instructions,Air Time Top UpSMS Banking e.t.c.4.0 Departments at the organization.The main departments found at the site where I was attached and I happened to transom window across were as follows. * The customer care Service* The marketing department* The modify department* The cash Department* The deferred payment department5.0 General activities Undertaken in the Organizationfile of account fan outing forms for clients register of RTGS( Real Time Gross resoluteness Forms) and their confirmation Memos Filing of TTS( Telegraphic Transfers Forms)Filing of unclutter documents, cheque book communicate forms, expenses receipts e.t.c Issuing of cheque books and record themPhotocopying and printingTurning on and off the arrangings, setting them up and general modify of the softwares. Documents and parcels speech between the branch and main foreman Quarters at the Central Business District (C.B.D) occupation taking (That includes posting of all veritable stock i.e stationery in the system) Assisting clients acquire the BRITACK (British Ameri derriere) I.P.O (Initial Public Offer) forms.6.0 Specific activities undertaken during the hamperThe fondness activities were undertaken at departmental level during the period of attachment and they are as stipulated below. 6.1 The customer care service Department attending to general inquires from clients/customers.Availing account balances and estatements of accou nts to clients Assisting new clients open new accounts.Closing of in-active accounts.Activating of de-activated accounts upon clients request.update clients accounts.The Marketing Department.Marketing the organizations products and services within the branch rural area and Nairobi touch in general Visiting both present and potential clients at their argumentation premises to find out their progress, challenges liner them, seeking their opinion on the level of satisfaction and practical progressions on our products and services. Preparing call reports after every marketing outing. call up calls to unreached clients during call visits for updates or follow up exercise. Attending marketing meetings with the marketing managers.Providing a readily available, service-focused, knowledgeable and experience point of contact for new customers. Cross- exchange the banks products in effect.Identifying customer ask effectively and open new accounts accordingly.Managing the customer port folio which comprises of superior net worth local investors modify and continually maintaining KYC (Know Your customer) on all clients held in our portfolio, including up to date information on clients financial rearwardground. Identifying market for the organization6.2 The clearing DepartmentReceiving and verification of chequesRecording of unsalaried chequesIssuing and recording of bankers chequesRunning the cheques through Checkpoint Truncation System (CTS).This involves capturing the images of all cheques through a scanner, undertaking standard entry, verification and generating their commission. Posting of cheques inOMNI (Omni is network that allow posting of cheques online so that respective recipients can access them wherever they are. Undertaking TR (transfer) this is do for inward cheques and is simply transferring the money from underdrawers account to the payee account and the same use to KRA(Kenya Revenue Authority) tax remittance by clients. Recording of receiv ed cheque books, issued ones and fit the books on daily basis. Sorting cheques in order of bank codes and amounts in conceptualisation for cross checking with the Outward Clearing s sum (OWCLG).6.3 The Cash Department* Organizing Cashiers cubicle, stamps in readiness of the daylight. * Acquiring controlled equilibrate cash at the start of the day. * Scrutinizing cash withdrawal cheques and slips for correctness before judge them. * Scrutinizing cash/cheque deposit pay in slips for correctness of technical expand before receiving. * Forex transactions i.e. buying and selling of foreign echange * Verifying customers signature.* Paying cash within the define and referring cheques for limit authorization. * Posting of cash deposits, withdrawals and Cheques for local clearing. * Issuing of Bankers cheques.* Sorting of grime notes.* Assisting in cash confirmation realise for sealing and lodgment. * Making references to the operations manual to ensure compliance. * Reconciliatio n of accounts as depute by the branch Manager * whatever other okay office work assigned by the branch manager.6.4 The credit DepartmentThe credit department basically deals with provisions of gives and summation financing to the clients. The core activities involved Receiving opera hatow application forms/documents from appliers.Analyzing, scrutinizing and assessing their loan documents which include their securities. Undertaking account statistics which include analyzing applicants transaction turnover, commissions, reside and ledger fees. Making call visits to applicants vocation premises to ascertain thefollowing facts as part of loan lending process The location of the demarcation and their officesThe type of line of railway line one is operating i.e. company, partnership, sole- proprietorship e.t.c The description of goods and services beingness offered by the business e.g. Hard-ware, stationery, Hotel, e.t.c. The major(ip) suppliers and customers of the loan ap plicantWhether they do any importation or exportationThe mode of payment to suppliers i.e. through cash, cheques,TTs(Telegraphic Transfers) or RTGS(Real Time Gross settlement). Their new enthronisation plan i.e. new products, fixed asset acquisition , , how long they guide been in business, the expectation from the investment and if they have had any changes since their establishment. The make out management number of employees and their qualification. after all this exercise I was evaluate make an appraisal report for the applicant in conjunction with other members in the credit department. This would then be passed to manager for approval before being forwarded Head office. 7.0 A profile of skills and competencies gainedI must acknowledge that during this period numerous skills and impartment was gained and they are as outlined below plainly im prove my conversation skills as being most important skill through interacting with clients through marketing exercise, customer se rvice department and general discourse to clients in the departments that I worked Handling of bulk cash including verification, sorting, sealing e.t.c Never new much about loan procedures but got an opportunity to know them as has been stipulated under the activities under-taken in the credit department. Writing of bankers cheques was a line skill gained. Never in my smell had I written one. More to it I learnt that bankers cheques permit no alteration of any magnitude because if it goes with alteration chances are soaring that it will bounce. Preparation of call reports and appraisals for loan applicants and new customers was also a key thing that I wise to(p). How to identify legitimate and fake cash by sight certain features through a special cash scanner.8.0 Activities which I applied my skills for the turn a profit of the organization.Being through a learn and rearing system, I came to agree that it is an inherent and critical instrument in an individual lifespan a nd as galore(postnominal) institutions would pronounce their mottos and vision, true to say education is key, infirm or avenue to many things in an individuals life. Therefore to me the skills I have acquired in institutions of learning enabled me deal the organization in the following ways My intercourse skills enabled me to owe a number of new clients to the organization during the marketing crack and while at customer service. The data processor skills that I gained earlier in my life also enabled me solve a few computer errors and software hitches at the organization. The courage I have accrued by embracing leadership positions enabled me interact with clients of all personalities. Through entrepreneurial knowledge gained in university I was able to make remarkable and immense contribution during marketing and other staff meetings for branch evaluation and addressing mechanical press issues.9.0 Strategy for utilization of the contacts established during attachment Serv ing at the branch as an intern enabled me to expand my public congress territory by a important percentage. I have brushed shoulders with deal of divergent personalities and caliber both during office work and during marketing sessions and call visits. This clear me to the market and thus I count was able to position myself well in the melody market. Therefore the contacts, I believe will give me an edge both now and in future as I seek personal and social establishment. The ideologies also gained through contacts will be used in constructive carriage through the daily processes that I will be undertaking or engaging myself in. 10. 0 Challenges of internship.Getting the attachment in the first place was a major hurdle that was difficult to jump across. some application were made but about 90% were almost unfruitful Expenses incurred in the whole process of attachment ranging from application to actual working period were very high. That include the travel cost, accommodati on among others proved kind of challenging Uncooperative clients. whatever clients at work place would give off to follow stipulated bank procedures and one had to be patient enough in direct and reminding them what they are supposed to do. Dealing withdead-lines. At times dealing with date-lines proved absentminded because of bulk of work, time given to pass it and the labor force available to fill Work overload. Sometimes work was so much more especially during end-months where organizations are paying salaries to their workers and tax remittance by the organizations11.0 Suggested solutions to the above challengesThe University should chip in by liaising with various organizations to assist students get attachment. Availing of any attachment information at their disposal e.g it came to my notice that some organization needs a prior of like common chord months before the actual date of attachment commencement. Provision of adaptations The organizations should consider pro viding some allowances to interns for their forethought during the attachment period and also act as source of motive. Civic education on clients on organizations rules and etiquette. The organizations should organize forums where clients can be taught operational etiquette, rules, call and conditions of operations Provide reasonable date-lines. This should put into shape the amount of work to be through and available time and also the number of workers Increase the staff members This would counter the occupation workload and beating date-line12.0 Analysis, placard and critiques12.1Analysis and observationIt was conspicuously observed that there was a significant relationship between what is learned in the university or in the school and what is practiced or exercised in the industry. A few of the things I have learnt and were being used in the industry included the Amortization schedules concepts, reducing balances concepts, reconciliation concepts, market segmentation concept s, partnership, competitive pricing, required improvement on existing banks products and new ones, strategies on improving the companies corporate brand strategy state of sales team and possible improvements, staffing systems e.g adequacy of staff members and skills responsive to business growth, efforts to enhance performance of staff, efforts to create a conducive and professional environment that embeds bank values, efforts to enhance operational efficiency and say-so incustomer service delivery and alternative delivery channels. If one keenly cuts across this we can conclude that quite a number of these things we have learnt in the units that we have covered so furthermost ranging from accounting, finance, marketing, Human Resource Management among other units. Therefore if approximately analyzed I can conclude that 80% of what did was related to what I learnt in the university. 12.2 CritiquesPoor communication and feedback system. I would say that there were patronize break down in communication system at place of attachment due to poor network or unstable network in the system that was being used to relay clients information. This created a lot of inconviencies both to clients and workers who had to work overtime because of such failures Under-staffing Serving clients adequately and finis work on time was a problem because of less labor force at the firm Lack of motivation to the staff if one compares the staff re-numeration with the amount work done, it was not really motivating. Workers also worked over-time as late as 9pm but with no extra time allowance which was a really de-motivating experience. Lack of secretiveness i.e absence of closed door office. The back door offices were open that is the window panes were trans-parent allowing clients see all the transaction under-taken there and so posing a security scourge to the organization which mainly deals with finances.13.0 RecommendationInterns who have successfully completed their attachmen t and have proved their worth in their area of specialization should be absorbed back in the organization. This would aid the organization in cutting cost on training, orientation of new employees e.t.c Increase the staff. The staff song should be increased in the organization to facilitate improvement in service delivery hence profit realization. vulturine marketing. The organization needs still to do a lot in footing of marketing itself and its products in the republic if it needs to proof its worth in the market. need should be embraced. The employees there need a lot of motivation if the organization is to up its performance in the banking industry affectionate service delivery to clients should be looked into favor and this would be solved by staff increment and improvement in the communication net-work at theorganization. 14.0 Summary and conclusions.I must acknowledge that going for an attachment was one the most interesting and captivating things in my life. One of the most valuable lessons learnt from the internship is that it is of the core group that one enjoys their seam. It is unimaginable that a person should go through so many years of schooling just to end up sulking each and every day of their work such people were met during the attachment it is not a desirable state to be in. In most of the cases,the internship served to memorize more of what not to do quite an than what to do. It clearly brought out the importance of integrate ones personality and interests with their occupation, although this whitethorn not be easy in the light of the highly competitive job market in todays world. However, it should be noted that enjoying ones job does not necessarily imply that one has the ideal job they have always envisioned since this may be based on hypothetical beliefs and expectations rather, it implies conclusion that job that brings the best out of ones personality that occupation that will bring fulfilment and satisfaction and that will lead to a perfection of the sympathetic person. In addition to the above, it can be concluded that flexibility in terms of career choice is necessary. It is not guaranteed that one will necessarily end up working in the specific field of study that they have undertaken in their undergraduate program after all, job kinetics are better learnt on the job itself than in class. It is therefore important that one is open to any viable opportunities that may present themselves, other than the ideal job that may have been envisaged, provided they bring the best out of ones capabilities.